Us Stuff

Our principles are simple and easy to live by:

  • Consistently deliver the highest-quality product possible
  • Provide unparalleled service by guiding, shepherding, and supporting our clients
  • Epitomize value in every sense; including time, service, deliverables and human capital
  • Drive results that meet or exceed goal
  • Be a seamless extension; be thought of as “one of the team”

You need results that grow your business. To do that, you need knowledgable experts. If you pick the right team, they will deliver exciting, original and boldly creative ideas backed up with powerful execution. At TimeHoodie, we deliver all of this layered with great service.

We want to work with you

We welcome with open arms all of the companies out there that are currently being treated like they are an inconvenience to their agency; all of the companies whose current agency acts like they don’t value them as an account. We are sorry that happened to you and that won’t happen here. When you work with us, we are your champions. We invade territories on your behalf. We value our partnership with our clients and we go to war together side by side. We work in lock-step with you, all the while providing great service along the way.

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We are a proud partner of Azure Digital and FYIN.

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TimeHoodie has partnerships with Azure Digital and FYIN to offer coast-to-coast coverage for clients of all industries and sizes.

Feel free to review common questions and situations we come across (see below)…

Yes, maybe you can. Many small and local businesses engages us because they want an online partner; they’re looking to benefit from our experience. They want professional designers, writers, marketers, and certified developers to advance their online business without breaking their bank. We provide services that grow with a business. We help companies navigate the waters to go from a small to mid-sized business and beyond.

If you are a one-person business and do not have a minimum website design budget between $2,500-$4,000, you should consider the option of doing it yourself. Read up and watch tutorials if you believe that you’re capable of implementing the website your company needs to be successful — it may actually be the best solution for you. If you are looking for free to inexpensive Do-It-Yourself solutions, we recommend that you check out Site123, Weebly, and Wix. These solutions allow you to write your own copy, choose from their website templates which template works best for you, etc.

Maybe. We’ll have to take a look at what you have, get an understanding of what you want, and start from there.

If we can’t “fix” what you have, we will make recommendations and let you know in advance what the project will look like in terms of costs, timelines, and deliverables.

It’s the 80/20 rule. Typically, 80% of what we come across generally lacks any material value. We know you don’t want to hear that. Sorry. But it’s best to manage expectations. It’s around 20% of what we find we can usually keep or at least use as a solid starting point. 

The good news is that if you didn’t spend any money to get where you’re at, all you’ve lost is time. 

Do you mind if we stop you right there? We wish it wasn’t the case, but we see this happen “all the time.” The story of how it got to where it is currently at will vary slightly, but the outcome is usually the same — and while, yes, the situation absolutely can be fixed, what it takes to fix the situation is not what you probably want to hear.

Our most common recommendation is that you start over with a reputable Digital Marketing group. Whether it is us or someone else, you should engage a professional company.

Starting over means you will carry over very little, if anything, from what you have today. This includes code, copy, images, etc. If you’re lucky, you will be able to salvage approximately 20% of your content and either directly re-use it or leverage it to write new content. This unfortunately does not translate to a 20% discount on the project. You will likely pay pretty close to what it would have cost to do it right the first time. You may spend 5-10% less in total if you are able to salvage some content, but content is only part of the project so it’s not a 1:1 savings.

If you contract us to go in and spend time seeing what code can be saved or to evaluate if there is any value in the current platform, that 5-10% savings will be eaten up and there is no guarantee that there is anything of value in the code or platform.

While it would be great if a new website was free, the good news is it can be very affordable.

Please see below for some optional reading in regards to situations we have come across that required starting over:

  • Everything seemed to be going fine, a little slower than I would have liked, but now my developer isn’t replying to any of my calls or emails and it has been almost 2 months now…
  • The developer left the country. Just left. They didn’t tell me in advance, they’re just gone…
  • When we started, the developer working on my site was an independent contractor, had been doing it for years, and was basically a one-person shop. They just told me that they are taking a full time position at a company and can’t work on my site anymore. Now I’m basically left holding the bag of a half-finished website…
  • To save money, I had a friend of a friend who works at a website company (and does this for a living) “do it on the side” for less than half the price quoted elsewhere. Now they say they are too busy with “real” work and get angry when I call them about updates.
  • The person that did the website is hosting it out of their house. That was part of the original deal. Now I want to move it and they won’t let me. I like the site, it works great, I just don’t like feeling I’m being held hostage. I tried moving it on my own, but something about the way it’s set up it requires him to do something. I don’t quite understand that part.
  • I love my site. It works great. It looks great. I spent a lot of money getting it to where it needed to be and I love it. Everybody I show this thing to tells me what a great site I have. Here’s the thing, when I started this a few years back I had this partner, well I still have this partner, well he’s like a developer, and we were doing this rev share deal…
  • I got a quote from a company that said they would have the site up and running in 4 months and cost $10,000. This one guy said he could do it in 6 months for $5,000. So I went with him. We agreed to that original price, but I keep getting told it’s going to take a little more time and cost more. So what can I do? I agree and we work it out. It’s been almost a year and a half now and I’m $10,000 into this and now that we’re at the finish line they say I need to pay another $5,000 or he won’t take it live! Is this legal? I don’t want to pay it. If I went with that other company I could have saved $5,000 and had it up in a fraction of the time.
  • The person that I contracted with is horrible. I guess the website technically “works,” but he said he could do the writing and pictures and stuff and it is embarrassing. I can’t put this up. I would be laughed at. Let me send you the link to see what it looks like. He’s still working on it so you can’t just type it in and get to it, you have to follow this link I’ll send you…
  • I went with someone to do my website and they just aren’t listening to me. No matter what I say, they tell me, “no, you shouldn’t do it that way” and they do something completely different. Like I wanted a section on the site that searches by part number. They guy says, “nobody’s going to search by part number.” I wanted to jump through the phone and *argh* you know? Because I know my business and they absolutely do! This guy is an idiot. And we fight like this about everything all the time. I’m done with it!

Yes, we’re more than happy to help out. Feel free to give us a call or fill out our contact form.

We would prefer to know who you are with so we can get a sense of what they may have been doing. Also, try to put together a list of what you feel is missing or could be done better. That will help us fast forward and align the resources necessary to get you back on track.

By the way, this does happen to quite a few folks, you are not alone. Take websites, for instance, sometimes a company is more about the programming and technology and they may not be as strong in terms of copywriting or visual design. Other times they may be more of a design shop and not so good with technology. In terms of marketing, sometimes an agency is really good at one thing, like SEO and not as strong in other areas. Or they are really good at executing what you tell them to, but aren’t leading you in terms of strategy.

If they are providing value in some areas, just not others, it may be most effective and efficient to all work together. We will partner with you to accomplish what you need on your behalf. We like to think we play well with others.

Otherwise, if it’s a situation where they are failing in terms of project management, not meeting deliverables, keep asking for more time and more money, the project has become a death march, or you have come to a point that the situation is just toxic… we’ll be your advocate. We’ll partner with you to just take it over and do what we can to keep any drama to the minimum.

Sorry that you’re going through an experience like this. We understand how frustrating it can be to switch horses mid-race.

We’ll do our best to make the transition as painless as possible.

We plug into existing marketing and development teams on a regular basis. We love working with new teams. Most teams we work with are highly competent, know what they are doing, and just need an extra set of hands.

The process varies based on what you need.

We prefer to partner with your teams and work as an extension of your company. Much like on-boarding a new employee we’d like to understand your goals, your strategies, your current internal processes, etc. While we may already have a good understanding of your business and experience in your category, your company is unique. Investing up front to learn these specifics really helps identify the low-hanging fruit in the near-term and pays big dividends in the long run.

Having said that, we also understand that sometimes you just need a plug and play solution. We’re good with that, too. If you have your goals lined up and can clearly communicate them, give us some general direction, and provide guidelines (so we know what’s out of bounds) we can usually take the ball and run with it. We’ll ask questions as necessary, document as we go, stay in constant communication, present change orders as needed, but otherwise let you and your teams keep moving and doing what you need to do. It will be up to us to hit our deliverables, stay on time and on budget, and produce great results.

Either way, we will prove to you that we can run with your tribe, be enjoyable to work with, and drive success whether it is a marathon or a sprint.

Let’s connect — feel free to give us a call or fill out our contact form.

Every 2-3 years.

That’s on average. Some do it almost every year, others do it less frequently.

The real question is why are you asking? Chances are it’s because there is something bugging you about your current site. Maybe you were never happy with the design. Maybe your site has too many little things that don’t work anymore. Maybe it’s hard to update. Maybe it’s just something in your gut that seems to be saying, “it’s time.”

Think of it like your smartphone. Technology changes, design changes, usability trends change… if it’s an important part of your business, it might be time for an upgrade.

If you have a flip phone or really old smartphone… you know the reaction you get from folks when you pull that out in public? That’s the reaction people might be having when they come to your site.

Given that 75% of people judge the credibility of a company based on the design of its website alone (Stanford), it would be wise to err on the side of caution and try to update within that 2-3 year window.

If you’re still not sure what to do and would like a second opinion, feel free to give us a call or fill out our contact form. We can take a quick look and let you know our thoughts.

Careers

From time to time we have full and part time positions available. Best thing is to go through our Blog, Facebook, and Twitter posts to see if we’re actively hiring. In the meantime, whether we have active open positions or not – please feel free to take our Omega Quiz and get to know our people through our culture.

The Omega Quiz

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Your skill set?

Best movie ever made?

Years of experience?

Waiter, would you please bring me a…?

The best thing about your next job – you get to choose:

The most important thing?

Best TV show that only ran 2 seasons or less:

You are offered a job making 5x you are now, but have to move to Florida in one week... what do you do?

Career Quiz
You seem pretty cool.
If you'd like to keep this conversation going, please feel free to hit us up with a little more about yourself. Whatever you feel is relevant.

Be sure to include your phone number and email address. Speaking of, the best person on our side to email is Mr. Manager.
Hmmm...
Well. Then there's that. Yes, we have a pool-- pond! Pool's in the back... pond would be good for you.

Should you feel compelled to contact us - link is in the menu. Don't you ever change! Stay gold pony-- nevermind...

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